This policy applies to purchases made via tradie.com, including all TRADIE workwear and accessories. Please note that Tradie underwear is covered under a separate return policy
(see Underwear Returns below).

Can I return my order?
Underwear: For hygiene reasons, underwear cannot be returned unless faulty.
Workwear, bras and socks: Returns are accepted; however, customers are responsible for return postage.
- Any original postage or express post fees paid will be deducted from the refund.
- For orders over AUD $100 that qualified for free shipping, the actual shipping cost incurred by Tradie will be deducted.
- Socks must be unworn, in original packaging, and in resalable condition to be eligible for return.

What if I ordered the wrong size?
We provide detailed sizing information to help you choose the correct fit. It is the customer’s responsibility to review the size charts and measurement tips before purchasing.
Australian orders: Returns for incorrect sizing (excluding underwear) are accepted within 30 days of receipt, provided items are in new, resalable condition with all original tags and labels attached. Return postage is the customer’s responsibility. TRADIE will cover the postage for sending replacement items.
International orders: Returns due to incorrect sizing are not accepted, so please select carefully.

What if my product is faulty?
TRADIE is committed to producing high-quality products. If you receive a faulty item, we will assist in resolving the issue.
- Faulty product returns are accepted for both Australian and International orders.
- Items must be returned to TRADIE head office, accompanied by proof of purchase and a note with your details and fault description.
- Once assessed by our Quality Assurance team, we will contact you regarding a replacement or refund.
- Faulty returns must be made within: 30 days of purchase for all products (including underwear).
Please email info@tradie.com with a photo of the issue before returning the item.

What is the process for returns?
If you receive a faulty product, please email info@tradie.com with:
1. Proof of purchase.
2. A description of the issue.
3. A clear photograph of the fault.
Our Customer Service team will provide instructions for returning the item.

Can I exchange my products?
We do not currently offer product-for-product exchanges. If your order is faulty, please contact us for assistance.

How long will my refund take?
Once your return has been received and processed, refunds are issued within approximately 5 business days. Refunds will be credited to the original payment method (credit card or PayPal). Processing times may vary depending on your financial institution.

Underwear Returns
Change of mind/incorrect size: Not accepted, due to hygiene regulations.
Faulty underwear: Returns are accepted within 30 days of purchase.
- Please email info@tradie.com with proof of purchase and a photo of the fault.
- Faulty items must be mailed to Tradie head office for assessment.
- Refunds or replacements will only be issued for items physically returned.

Contact Us
Customer Service – Australia
Phone: +61 3 9212 8900
Hours: Monday to Friday, 9:00am – 5:00pm (AEST/AEDT,
excluding public holidays in Melbourne)
Email: info@tradie.com